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Common Garage Door Problems

We realize how busy people are, and sometimes can’t be there to go over the Safety Features and Warranty Information with the installer. To avoid a possible service charge for things that are not covered under the warranty, please refer to the following, or refer to your Owners Manual:

No Power to the Opener:

  1. Check the breakers.
  2. Check the outlet for power.
  3. Check light switch: Does it also control power to the opener?
  4. Overheated, unplug, wait 30 minutes. Plug back in.
  5. Is vacation lock-out on?

Door Goes Down Part Way, Then Reverses And Or Lights Flashing:

  1. Check alignment of photo eyes. Both should be lit.
  2. Is anything crossing the beam in front of the photo eyes (rope, cobwebs, sunlight)?

Remote And Or Keypad Not Working:

  1. Check batteries.
  2. Re-program.
  3. Check vacation lock-out.
  4. Too many codes already in memory.

Wall Pad And Photo Eyes Are Lit/Opener Has No Power:

  1. Power Surge. Unplug from outlet for 5 minutes, plug back in.

Door Goes Down, Back Up. Door Goes Up, Back Down:

  1. Adjust limits (see Owner’s Manual). Limits are set correct at install.

Door Opens And Closes On Its Own:

  1. Check to see that none of your neighbors are on the same frequency.
  2. Is a satellite dish located within 5 feet of opener head?
  3. Check your extra remote: Are any being activated in a purse or drawer?

Door Makes A Popping Noise:

  1. Have you painted the door?

Rollers Out Of The Track Or Cables Slipped/Loose:

  1. Did the door come down on something?

Door Sits Crooked In Opening:

  1. Possible slipped/broken cable. Call for Service. Do not attempt to adjust.

Door Only Opens A Few Inches Then Stops:

  1. Possible broken spring, call for service. Do not attempt to adjust.

Do not push too hard on the wall pad button

Photo eyes are very sensitive. DO NOT BUMP